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HELP


SHIPPING

DEPIXYM currently ships to the UK.

The ultimate aim is for us to bring DEPIXYM to everyone all over this planet. We’re on it! 

There are two options available for shipping:

  1. Standard (2-3 business days): £3.99
  2. Next Business Day* (1-2 business days): £6.99

*Next Business Day shipping is only available for Mainland UK addresses

We ship to Mainland UK, plus the Highlands and Islands, Isle of Man, and Channel Islands.

We currently don’t do weekend shipping; we’re looking into it. We’ll let you know if this changes!

FYI – We offer free standard shipping when you spend £30 or more if you place your order before 3pm.

How long does it take to ship?

Standard shipping takes 2-3 working days. If you’re still waiting for your parcel after then, shout up & we’ll chase it up!

Why don’t you ship everywhere in the world?

We need to make sure we’re compliant with all local legislation and cosmetics have different regulations in different parts of the world.  As we’re a new brand, we’re going global as fast as we can but we want to make sure we do it right, so please bear with us!

Why can’t I get every shade in the US?

The US governing body (the FDA) doesn’t have as many pigments approved for cosmetic use as the EU does, especially given that we will only formulate with vegan and cruelty free ones.  This means we’re restricted on the shade palette we can offer into the US.  This doesn’t mean the pigments we use in the EU are risky, it’s more that the US just hasn’t got around to approving them yet...

Do I get charged VAT?

Nope! We got you.

Do you ship to UK PO Boxes?

No, sorry.

Can I edit my shipping address?

If you’ve put the wrong address in, just let us know at contact@depixym.com

PRODUCT

I want to know more about the products!

Have a look round the rest of the website – if you can’t find what you’re looking for, drop up an email at contact@depixym.com

Do Cosmetic Emulsions work on everyone?

Yeah – if you’re a human being then they are for you!

Do you test on animals at Depixym?

No way! We are cruelty free. We don’t believe in testing on animals here, so we stay away from that shit & make sure that our suppliers do too.

RETURNS & EXCHANGES

Can I get a return/exchange?

Unless your product is damaged & you are able to provide proof we can’t accept returns. If it is damaged, send us an email at contact@depixym.com and we’ll get back to you.

What should I do if I receive the wrong product?

We are sorry about that! Send us an email at contact@depixym.com and we’ll sort it out for you.

BILLING

When will I be charged?

As soon as your order has been accepted & processed.

Which forms of payment do you accept?

We accept Visa, MasterCard, and credit cards or debit cards. We don’t take cash or cheques – sorry!

FAQ

Are your products vegan?

Damn right they are!

I wanna talk to a person

Send us an email & we’ll get in touch! Contact@depixym.com

We’ve not got too many FAQ’s as we’ve only just launched – soooooo if you have any questions hit us up & we’ll add them to here!

 

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